WHY HUMAN-CENTERED CHANGE MATTERS
When people look at changing systems, processes or entire organizations, they often overlook the fact that those are run by, and impact, humans.
If your only focus is on improving a process, without considering the human factor, you will create a process that looks great on paper, but in its context of use and impact on the user, is terrible. This can be easily observed when organizations create performance plans; real-life processes are rarely rooted in anything meaningful to the employee or the organization.
GUIDING PHILOSOPHY
At HumanShift, organizational change strategies go beyond solutions— they become journeys, centering the human experience in every shift and allowing for efficient transformations.
What you’re probably struggling with:
Your team is resisting change.
You keep asking for feedback, but no one shares anything meaningful.
You think you are clear and transparent, but no one understands what is happening and why.
Morale is low, and employee turnover is high.
What a human-centered approach does:
Helps you foster trust and honesty with your employees.
Allows you to learn what their challenges are and meet them where they are.
Helps you communicate with them and not to them.
Garners employee participation in the organization.
Organization Use-Cases
Outcomes of Human-Centered Change led by your Change Strategist, Lora Ricci
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Developed and launched a web application to support upskilling/reskilling professionals in an organization (one of Canada’s largest unions) that had never undertaken that type of work.
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Designed a sustainable and scalable language acquisition model for an Italian Bank.
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Leveraged technology to streamline the onboarding and support of international students at Algonquin College.
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Created an Equity, Diversity, and Inclusion Framework for a Canadian Crown Corporation to support employee engagement.
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Reimagined a work process and collaboration at Nortel Networks for the US campuses (Dallas and San Jose) to onboard employees.
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Joined a small gaming start-up and established partnerships with the Ontario Media Development Corporation and Telefilm Canada. These partnerships supported my negotiation of a distribution deal with Sega.com for the game.
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Empowering employees and organizations to navigate their organizational and professional growth in an AI-driven world.